DELIVERY

Free shipping Australia wide on bags.
Delivery is generally made within 2 business days.


Please note frames and pick up service is only currently available in Melbourne as outlined in our pick up map below. 

RETURNS

Ecotrans offers returns for all bags and slings within 14 days of receipt of shipment. Please note there are no refunds on frames.

If you are returning unwanted items because you have changed your mind, any shipping charges will be excluded from the refund and any return shipping charges will be your responsibility.

Items returned by post are your responsibility until they reach our office, so please make sure that they are securely packaged. The items must be in original condition.

Items will be assessed and refunds (in the original payment method) will be processed within 5 working days of return.